STELLAR BROADBAND is a team oriented company that relies on the resourcefulness of its employees as much as it does new technologies. The contributions of each team member are vital to shaping the STELLAR experience. Our vision is to be the most customer focused technology company that works "One Step Further."

We Offer ...

We believe in giving our team the time they need to truly relax and reboot.

Work from Home
Things come up. We are flexible. Less commute. More productivity.

We have great medical, dental, and vision insurance available to you.

Lunch Fun Center
Snacks and coffee available. Arcade and lunch dining center.

Continuous Learning
We provide training, seminars, and conferences.

401 K
Program available. Working with financial institutions.

Available Opportunities

Service Technician

We are looking for a Full-Time Service Technician. Positions are available in both East Lansing and Grand Rapids. Service Technicians are responsible for the installation and support of our many Satellite TV systems and Fiber Optic Network. This includes but is not limited to the support of Multi Dwelling Units, Residential, and Commercial Customers. Our technicians assist our customers in applying cutting edge technology into their homes, businesses, and lives.

Job responsibilities

  • Install and maintain DIRECTV and DISH Network Satellite Systems
  • Install and Educate New and Existing Customers on Products and Features
  • Provide IT and Network Support for MDU Residential and Commercial Customers
  • Assist in the Configuration and Administration of Aggregate Switches, Routers, and Wireless Access Points
  • Install Low Voltage Wiring for Customer Apartments and Businesses
  • Work as a Team to close daily trouble tickets and preventative maintenance

Job requirements

  • Excellent Communication and Customer Service Skills
  • Strong Problem Solving and Troubleshooting Skills
  • Basic Computer and Networking Knowledge
  • Valid driver's license
  • Flexible Work Hours with Possible Weekends
  • Experience with DIRECTV MDU systems or DISH Network QAM systems a plus

Customer Service Representative

At STELLAR Broadband our overall goal is to provide a wonderful customer service experience. We are looking for someone that is genuinely excited to be an advocate for our customers. Customer service representatives should be outgoing, patient, empathetic, and friendly. Customers should sense that you care about their issue and are there to help. Strong problem solving skills are a must. The best candidates are confident when troubleshooting and know when to investigate further to resolve customer issues. We are looking for individuals that enjoy working in a fast-paced environment.

Job responsibilities

  • Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Resolve customer complaints via phone, email, mail, or social media.
  • Respond promptly and courteously to customer inquiries.
  • Troubleshoot and enter support tickets for customers.
  • Activate new customer accounts and maintain current accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Take payment information and other pertinent account information.
  • Work with manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Maintain lobby and office area, keeping it clean and free of clutter.

Job requirements

  • Demonstrated written and oral communication skills
  • Problem solving skills with the ability to think on your feet
  • Friendly and professional attitude
  • Ability to work independently and as a team
  • Proficiency with Microsoft Office (Word, Access, Excel, Outlook)
  • High degree of discretion dealing with confidential information
  • Willing to work weekends. Every other Saturday is required.

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